FAQ
Hello! Before you submit a ticket, please take a moment to review our FAQ section. It covers common issues and might help you find a solution quickly. If you still need assistance after that, feel free to submit your ticket, and we’ll be happy to help. Thanks!
Why is my VR headset not turning on or responding?
Possible Solutions:
– Ensure the headset is fully charged or properly connected to a power source.
– Check the connection between the headset and the PC or console, ensuring all cables are securely plugged in.
– Restart the VR software and device to see if that resolves the issue.
– Update the firmware and software to the latest versions available.
Why is the display blurry or not focusing properly?
Possible Solutions:
– Adjust the headset’s lens distance and interpupillary distance (IPD) settings to match your eyes.
– Clean the lenses with a microfiber cloth to remove smudges and fingerprints.
– Ensure the headset is positioned correctly on your head for optimal alignment with your eyes.
– Check the resolution and graphic settings in the VR software to ensure they are set correctly.
Why are the VR controllers not tracking or responding correctly?
Possible Solutions:
– Make sure the controllers are fully charged or have fresh batteries.
– Re-sync the controllers with the VR headset by following the manufacturer’s instructions.
– Check for and remove any obstructions or reflective surfaces in the play area that might interfere with the tracking sensors.
– Update the VR software and firmware for both the headset and controllers to ensure they are running the latest versions.